xk8 hp Terms and Conditions

1. Definitions and Interpretation

The following terms used in these rules and conditions carry specific meanings:

• "Platform" means the xk8 hp website, mobile application and all related services.
• "User" means any person who has created an account on this platform or is using the service.
• "Account" means the personal profile of each registered user through which the platform's features are accessed.
• "Bonus" means a promotional benefit granted by xk8 hp, subject to specific wagering requirements.
• "Wagering" means the requirement to place bets a specified number of times before bonus funds can be withdrawn.
• "Net Loss" means the amount obtained by subtracting total winnings from total losses over a given period.

In this document, "we" and "our" refer to the company operating xk8 hp, and "you" and "your" refer to the registered or prospective user.

2. Account Registration and Eligibility

2.1 Age Requirement and Eligibility

To use xk8 hp's services, users must meet the following conditions:

• Must be at least 21 years of age.
• Only one account may be registered in your own name — multiple accounts are strictly prohibited.
• All information provided at the time of registration must be true, accurate and up to date.
• An account may not be created on behalf of another person or for the benefit of a third party.

2.2 Identity Verification

After account registration, xk8 hp may request valid identification for verification at any time. Certain services may be restricted until verification is complete. Providing false information will result in the immediate closure of the account and the associated deposited funds may be forfeited.

2.3 One User One Account Policy

Each individual is permitted only one account. If an attempt to create multiple accounts using the same device, IP address, payment method or identity document is detected, all accounts will be closed and all bonuses and benefits will be considered void.

3. Account Management and Security

3.1 Responsibility for Login Credentials

It is your sole responsibility to keep your username and password strictly confidential. xk8 hp will not be liable for any loss resulting from sharing this information with another person or from a third party gaining access to the account.

3.2 What to Do in Case of Unauthorised Access

If you notice any unauthorised activity on your account, notify us immediately via our 24/7 live chat or email support. Failure to report in time may mean the user bears responsibility for any subsequent loss.

3.3 Updating Account Information

If your mobile number, email or payment details change, update them in your account settings without delay. The platform is not responsible for delays in transactions caused by outdated information.

4. Deposit and Withdrawal Policy

4.1 Deposit Terms

Deposits on xk8 hp can currently be made using bKash, Nagad and Rocket. The minimum deposit amount is ৳200. It is important to include the correct reference number and amount when making a deposit; otherwise processing may be delayed.

You must use a payment method registered in your own name. Deposits from another person's mobile banking account are not accepted and funds may not be returned in such cases.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawals can only be made to the same payment method used for the deposit — meaning if you deposited via bKash, you withdraw to bKash; if via Nagad, to Nagad; and if via Rocket, to Rocket. Withdrawals are generally processed within 10 to 45 minutes.

4.3 Transaction Verification

Identity verification may be mandatory for large withdrawal amounts. Delays in submitting the required documents will result in processing delays. Transactions may be temporarily suspended during an investigation into suspicious activity.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. This bonus is not real money — it is added as a bonus balance, and to withdraw it, the bonus amount must be wagered 25 times. For example, on a deposit of ৳1,000 you will receive a ৳1,000 bonus, and withdrawing the bonus requires ৳1,000 × 25 = ৳25,000 in wagering.

5.2 General Bonus Terms

The following general terms apply to all bonus offers:

• A bonus may only be claimed once, unless the offer states otherwise.
• Requesting a withdrawal before completing the wagering requirement may result in the bonus and associated winnings being cancelled.
• Multiple bonuses cannot be active at the same time, unless specifically permitted.
• xk8 hp reserves the right to change the terms of any bonus offer or cancel a bonus at any time.
• Bonus funds cannot be transferred to another person's account.

5.3 VIP Cashback

Weekly cashback is offered under the xk8 hp VIP programme. Cashback rates vary across five tiers, from Bronze up to Diamond. Cashback is calculated as a set percentage of the week's net loss. A Gold-tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.5% = ৳100 in cashback.

6. Betting and Gaming Rules

6.1 Betting Rules

All betting and gaming activities are governed by the individual rules of each game. If a game is left incomplete due to a technical issue or disconnection, no payment will be made for any round that was not completed. Once a bet is confirmed, it cannot be cancelled.

6.2 Technical Errors

xk8 hp reserves the right to void any bet result that was incorrectly displayed or processed due to server issues, software faults or other technical reasons. In such cases, the staked amount will be refunded.

6.3 Special Rules for Live Casino

During live casino table games, the dealer's decision is final. If you have a complaint, save the game ID for that round and contact support.

6.4 Maximum Win Limit

A maximum win limit per single session may be applied to certain games or when using bonuses. This limit will be stated on the relevant promotion or game page.

7. Prohibited Activities

The following activities are strictly prohibited on the xk8 hp platform, and any user found to be involved will have their account immediately closed:

• Placing bets or playing games using any automated software, bot or script.
• Placing bets against oneself or against another account in order to meet bonus requirements (arbitrage betting).
• Deliberately exploiting any vulnerability or fault in the platform's system or software.
• Using this platform for money laundering or any illegal financial activity.
• Creating an account under a false identity or using another person's identity.
• Attempting to gain unauthorised access to the platform's security systems.
• Engaging in fraudulent collusion with other users or with outside parties.

If evidence of involvement in any of the above activities is found, all winnings, bonuses and remaining balance will be forfeited and legal action may be taken if necessary.

8. Account Suspension and Closure

8.1 Account Closure at the User's Request

If you wish to close your account, you can notify the support team via live chat or email. Any valid remaining balance may be withdrawn before the account is closed, but bonuses for which wagering requirements have not been met will be cancelled. A self-exclusion request can also be submitted in accordance with the Responsible Gaming guidelines.

8.2 Suspension Initiated by the Platform

xk8 hp may temporarily suspend or permanently close any account for the following reasons:

• Breach of any clause of these terms.
• Delay in identity verification or submission of false information.
• Suspicious financial activity.
• As a precautionary measure while an investigation is pending.

9. Limitation of Liability

xk8 hp strives to maintain the highest standard of service, but the platform's liability is limited or nil in the following circumstances:

• Loss caused by internet connection issues or a fault with the user's device.
• Service disruption due to causes beyond our control (natural disasters, cyberattacks, government directives).
• Delays or errors on the part of third-party payment providers.
• Loss resulting from the user sharing their own login credentials.

In no circumstance will xk8 hp's total liability exceed the actual deposit amount involved in the relevant incident.

10. Privacy and Data Protection

Details of how your personal information is collected, stored and used are provided in our Privacy Policy. By creating an account, you also consent to that policy.

xk8 hp keeps user data secure through SSL encryption and other technical measures. Information relating to financial transactions is stored separately using encrypted methods. Personal information is not shared with third parties, except in response to a lawful request from an investigating authority.

11. Right to Amend Terms

xk8 hp reserves the right to change, amend or remove any part of these terms and conditions at any time. A notice will be published on the platform for significant changes and, where possible, registered email addresses will be notified.

Continued use of the platform after any change will be considered as acceptance of the new terms. It is therefore recommended that you visit this page regularly.

To learn more about us and read details about the platform, visit our About Us page.

12. Contact and Dispute Resolution

12.1 How to Submit a Complaint

If you have a complaint, please contact us first via 24/7 live chat support. If the matter is not resolved through live chat, send a detailed message by email. Include the transaction ID, date and a full description related to the complaint — this will help resolve the matter more quickly.

For general questions, visit our Frequently Asked Questions (FAQ) section, where answers to most common questions can be found.

12.2 Resolution Timeframe

General complaints are usually resolved within 24 to 72 hours. More complex matters may take longer, and you will be kept informed in such cases. Support is available in both Bengali and English.

12.3 Contact Details

Email: [email protected]

Live Chat: Click the icon at the bottom right of any page on the platform.